Prometric Experience

What will my experience be like at a Prometric testing site?

New! Effective January 2, 2025, the CIC®, a-IPC™, and LTC-CIP® examinations will be delivered using forward navigation. Forward navigation in an examination refers to a format where candidates can only progress through the exam in a linear sequence, answering each question one after another without the option to return to previous questions. Beginning January 2, 2025, candidates must answer all items in the order they appear, with no option to skip questions. Once a candidate confirms an answer and moves to the next question, they cannot go back to change or modify their response. Candidates will no longer be permitted to flag questions or return to previous questions. The text highlight and strikeout tool will still be permitted.

Scheduling/Confirming Examination Appointments

Approved candidates will receive a scheduling email from CBIC containing a unique 6 digit eligibility ID that will be required to schedule an exam at a Prometric testing center or via Prometric's live remote proctoring platform.

A candidate’s eligibility is valid for 90 days after receiving email confirmation from CBIC. The examination must be scheduled and taken within this 90-day period. A candidate who fails to schedule an exam appointment within the 90-day eligibility period forfeits his/her examination fees and must submit a new completed application and the appropriate examination fee in order to be eligible to sit for the examination again.

CIC® examination appointments are scheduled for a 3.5 hour window of time – three hours for the examination itself, and fifteen minutes on each end for completion of the tutorial and the post-exam survey.

Long-Term care examination appointments are scheduled for a 3.5 hour window of time – three hours for the examination itself, and fifteen minutes on each end for completion of the tutorial and the post-exam survey.

a-IPC examination appointments are scheduled for a 2.5 hour window of time – two hours for the examination itself, and fifteen minutes on each end for completion of the tutorial and the post-exam survey

To schedule an exam online:

Visit https://www.prometric.com/test-takers/search/cbic
Click on “Schedule" from the left navigation.
Click through until you reach the "Schedule Appointment" screen. Enter your unique 6 digit eligibility ID number and the first four characters of your last name.
Then, you will be able to select the location, date and time at which you would like to test.

To schedule an exam by phone:

Call (800) 278-6222 between 8:00 am and 8:00 pm EST Monday - Friday and follow the prompts utilizing the eligibility number sent to you in your confirmation email.
At the end of the call, you will be given a number confirming your appointment. Record and keep this confirmation number for your records.

Confirming Appointment

Once you have scheduled your appointment, CBIC strongly recommends you confirm the date and time of your appointment by visiting https://www.prometric.com/test-takers/search/cbic and selecting "Confirm" from the left navigation. You will need your confirmation number and the first four letters of your last name to find your appointment.

Check-In Process and Identification

Plan on arriving at least 30 minutes before your scheduled exam appointment. On the day of your appointment, you must bring a valid, government-issued form of identification that contains your signature and a recognizable photograph. This document must be in Latin characters. In addition, the first and last name displayed on your identification must match the name you used to register and confirm your examination appointment. If the name on the form of identification does not match your exam confirmation, please contact CBIC at info@cbic.org prior to your testing date.

Candidates may be allowed to use an expired government-issued form of identification if they provide proof of renewal through a copy of a temporary government-issued form of identification along with the expired form of identification.

Valid forms of identification in the US/Canada/International:

Driver's License
Military ID
Passport
National Identification Card

If the identification presented on exam day does not contain a signature but meets all other CBIC identification requirements, you must provide a secondary form of identification on exam day. The signature on your secondary identification must match exactly with the first and last name on your primary identification and with the names that you provided when you registered. The secondary identification must contain:

Signature (in Latin characters)

Missed Appointment Policy

If you do not provide correct information at the time of the exam, it is considered a missed appointment. You will be required to reapply and pay another full exam fee before choosing another appointment. If you arrive more than 30 minutes late for an appointment, examination fees will be forfeited. If you are a no-show to your appointment, examination fees will also be forfeited.

Personal Items/Accessories Policy

Personal items must be secured in a locker for test security purposes, so please limit what you bring to the testing center. Please review the testing rules and regulations found on the Prometric website at https://www.prometric.com/what-expect . The policies below apply to candidates testing both in a physical testing center and via live remote proctoring.

All candidates are required to remove their eyeglasses for a close visual inspection by testing center staff or remote proctor. These inspections will take a few seconds and will be done at check-in and again upon return from breaks.
Large jewelry is prohibited. Hair accessories are subject to inspection. Candidates should refrain from wearing ornate clips, combs, barrettes, headbands, and other hair accessories as they may be prohibited from wearing them into the testing room and asked to store them in their locker. Remote proctored candidates will be asked to store these items outside of the testing area.
If a candidate is caught with a camera or recording device, the exam will be terminated by Prometric. All fees will be forfeited.
Food is not allowed in the proctored testing area in testing centers or remote proctored exam area. Candidates can access food and drink while on a break in the testing center lobby or outside of the remote proctored testing area during a remote examination.
Candidates are allowed to bring water into the proctored testing area in testing centers and the remote proctored testing area during their exam. No other beverages are permitted. All water must be in a clear or transparent container with a lid or cap. All labels must be removed, and the container will be inspected for notes or other test aids during the security check. The candidate will need to remove the lid/cap for visual inspection by Prometric. Should the container not meet the requirements outlined, the candidate will be required to put it in their locker at the testing center (or remove from the proctored exam area for remote exams) and will not be allowed to take it into the testing area.
Electronic equipment— cell phones, tablets, laptops—are not permitted in the testing room and must be powered off while stored in a locker. Candidates are not permitted to access cell phones or other electronic devices while on break. This rule is in place for both testing center and remote proctored candidates.
Other personal items—watches, outerwear such as sweaters and jackets not being worn while testing, briefcases, purses, etc.—are not permitted in the testing room or the remote proctored testing area.
Candidates may bring their own foam ear plugs into the examination room/remote proctored area. The proctor will inspect the ear plugs.

A list of pre-approved items allowed during the exam are available on Prometric’s website: https://www.prometric.com/pre-approved-items

All other personal items, including watches, jackets, and backpacks, must be secured in a locker or outside the remote proctored area for test security purposes, so please limit what you bring to the testing center. If testing remotely, personal items are not allowed in the testing area. Please review the testing rules and regulations found on the Prometric website at https://www.prometric.com/test-takers/search/CBIC.

Emergency Closings

Severe weather or an emergency could require canceling scheduled exams. If this occurs, Prometric will attempt to contact candidates by phone or email; however, you may check for testing site closures by calling Prometric or logging on to https://www.prometric.com/closures. If the site is closed, your exam will be rescheduled without a rescheduling fee.

If a testing center is open for testing and you choose not to appear for testing, your fee will be forfeited and you will need to pay another full exam fee.

Test Center Regulations

To ensure that all candidates are tested under equally favorable conditions, the following regulations and procedures will be observed at each test center. Failure to follow any of these security procedures may result in the disqualification of your examination and removal from the testing center. Prometric reserves the right to audiotape and videotape any examination session.

References

No reference materials, papers or study materials are allowed at the test center. If you are found with these or any other aids, you will not be allowed to continue the exam and your answers will not be scored.

Scratch Paper

Candidates testing in physical testing centers will receive an erasable white board for use during the exam. Candidates testing via live remote proctoring will have an online note pad for note taking. Candidates are not permitted to bring paper into the testing room or having in the room during a live remote proctoring appointment.

Calculators

A calculator is available for your use on every item in the exam. This calculator is similar to the calculator found in Microsoft Windows.

You can use the calculator to perform any of the standard operations for which you would normally use a handheld calculator. The calculator performs basic arithmetic, such as addition, subtraction, multiplication, and division.

Exam Features

During the examination, a strikeout feature is available to help you visually eliminate possible options from consideration. During the examination, you will also be able to highlight question text as you review the item. The highlight feature cannot be applied to text within the answer options.

Personal Items

Prometric is not responsible for items left in the reception area of the test center. While lockers are provided, it is recommended that personal items not be brought into the test center. Note the following:

Electronic equipment— cell phones, PDAs, pagers, cameras, tape recorders, etc.—are not permitted in the testing room and must be powered off while stored in a locker.
Other personal items—watches, outerwear such as sweaters and jackets not being worn while testing, briefcases, purses, etc.—are not permitted in the testing room.
Candidates may bring their own foam ear plugs into the examination room with them if they are sensitive to the noise of other candidates taking exams.

Breaks

Every time you enter the test room, you will be asked to turn your pockets inside out to confirm that you have no prohibited items. The test center administrator will collect any materials that are in violation of the rules. You are not allowed to use any electronic devices or phones during breaks. Your examination time will continue if you take an unscheduled break.

Visitors

No guests, visitors or family members are allowed at the test center.

Misconduct or Disruptive Behavior

Candidates who engage in any kind of misconduct or disruptive or offensive behavior may be dismissed from the examination. Examples are: giving or receiving help, taking part in an act of impersonation, removing test materials or notes from the testing room, using rude or offensive language and behavior that delays or interrupts testing.

Weapons

Weapons are not allowed at the test center.

What if I need to reschedule, cancel, or confirm my appointment?

You may reschedule, cancel, or confirm your appointment online at https://www.prometric.com/test-takers/search/ cbic or by calling (800) 278-6222. You will need your 16 digit exam confirmation number from your Prometric confirmation email.

Prometric rescheduling fees (paid to Prometric) are as follows:

Rescheduling 30 days or more in advance – No Charge
Rescheduling between 5 and 29 days in advance - $30 Fee
No rescheduling or cancellations are allowed within 5 days of your appointment; examination fees will be forfeited.

More information regarding rescheduling or cancelling to your appointment, or requesting an extension, can be found in CBIC's Examination Appointment Policy. CBIC strongly encourages candidates to review this policy prior to reaching out CBIC Staff.