Prometric Experience

What will my experience be like at a Prometric testing site?

Scheduling/Confirming Examination Appointments

Approved candidates will receive a scheduling email from CBIC containing a unique 6 digit eligibility ID that will be required to schedule an exam at a Prometric testing center or via Prometric's live remote proctoring platofrm.

A candidate’s eligibility is valid for 90 days after receiving email confirmation from CBIC. The examination must be scheduled and taken within this 90-day period. A candidate who fails to schedule an exam appointment within the 90-day eligibility period forfeits his/her examination fees and must submit a new completed application and the appropriate examination fee in order to be eligible to sit for the examination again.

CIC® examination appointments are scheduled for a 3.5 hour window of time – three hours for the examination itself, and fifteen minutes on each end for completion of the tutorial and the post-exam survey.

Long-Term care examination appointments are scheduled for a 3.5 hour window of time – three hours for the examination itself, and fifteen minutes on each end for completion of the tutorial and the post-exam survey.

a-IPC examination appointments are scheduled for a 2.5 hour window of time – two hours for the examination itself, and fifteen minutes on each end for completion of the tutorial and the post-exam survey

To schedule an exam online:

  1. Visit
  2. Click on “Schedule" from the left navigation.
  3. Click through until you reach the "Schedule Appointment" screen. Enter your unique 6 digit eligibility ID number and the first four characters of your last name.
  4. Then, you will be able to select the location, date and time at which you would like to test. 

To schedule an exam by phone:

  1. Call (800) 278-6222 between 8:00 am and 8:00 pm EST Monday - Friday and follow the prompts utilizing the eligibility number sent to you in your confirmation email.
  2. At the end of the call, you will be given a number confirming your appointment. Record and keep this confirmation number for your records.

Confirming Appointment

Once you have scheduled your appointment, CBIC strongly recommends you confirm the date and time of your appointment by visiting and selecting "Confirm" from the left navigation. You will need your confirmation number and the first four letters of your last name to find your appointment.

Check-In Process and Identification

Plan on arriving at least 30 minutes before your scheduled exam appointment. On the day of your appointment, you must bring a valid, government-issued form of identification that contains your signature and a recognizable photograph. This document must be in Latin characters. In addition, the first and last name displayed on your identification must match the name you used to register and confirm your examination appointment. If the name on the form of identification does not match your exam confirmation, please contact CBIC at prior to your testing date.

Candidates may be allowed to use an expired government-issued form of identification if they provide proof of renewal through a copy of a temporary government-issued form of identification along with the expired form of identification. 

Valid forms of identification in the US/Canada/International:

  • Driver's License
  • Military ID
  • Passport
  • National Identification Card

If the identification presented on exam day does not contain a signature but meets all other CBIC identification requirements, you must provide a secondary form of identification on exam day. The signature on your secondary identification must match exactly with the first and last name on your primary identification and with the names that you provided when you registered. The secondary identification must contain:

  • Signature (in Latin characters)


Missed Appointment Policy

If you do not provide correct information at the time of the exam, it is considered a missed appointment. You will be required to reapply and pay another full exam fee before choosing another appointment. If you arrive more than 30 minutes late for an appointment, examination fees will be forfeited. If you are a no-show to your appointment, examination fees will also be forfeited.

Personal Items/Accessories Policy

Personal items, including watches, must be secured in a locker for test security purposes, so please limit what you bring to the testing center. Please review the testing rules and regulations found on the Prometric website at The policies below apply to candidates testing both in a physical testing center and via live remote proctoring. 

  • All candidates are required to remove their eyeglasses for close visual inspection by testing center staff. These inspections will take a few seconds and will be done at check-in and again upon return from breaks.
  • All jewelry is prohibited. 
  • Hair accessories are subject to inspection. Candidates should refrain from wearing ornate clips, combs, barrettes, headbands, and other hair accessories as they may be prohibited from wearing them in to the testing room and asked to store them in their locker. 
  • If candidate is caught with a camera device prior to entering the testing room, Prometric will confiscate and they won’t be able to test.
  • If a candidate is caught with a camera device while in the testing room, Prometric will confiscate and the exam will be terminated.

Emergency Closings

Severe weather or an emergency could require canceling scheduled exams. If this occurs, Prometric will attempt to contact candidates by phone or email; however, you may check for testing site closures by calling Prometric or logging on to If the site is closed, your exam will be rescheduled without a rescheduling fee.

If a testing center is open for testing and you choose not to appear for testing, your fee will be forfeited and you will need to pay another full exam fee. Please call CBIC with any concerns regarding missed appointments due to unforeseen circumstances.

Test Center Regulations

To ensure that all candidates are tested under equally favorable conditions, the following regulations and procedures will be observed at each test center. Failure to follow any of these security procedures may result in the disqualification of your examination and removal from the testing center. Prometric reserves the right to audiotape and videotape any examination session.


No reference materials, papers or study materials are allowed at the test center. If you are found with these or any other aids, you will not be allowed to continue the exam and your answers will not be scored.

Scratch Paper

Candidates testing in physical testing centers will receive an erasable white board for use during the exam. Candidates testing via live remote proctoring will have an online note pad for note taking. Candidates are not permitted to bring paper into the testing room or having in the room during a live remote proctoring appointment. 


Candidates do not need to bring a calculator into the examination room with them – an onscreen calculator is provided for your convenience. No substitutions are permitted.

Exam Features

During the examination, a strikeout feature is available to help you visually eliminate possible options from consideration. A struck-out option will remain present as you progress through the exam unless you select to remove it. 

During the examination you will be able to highlight question text that you feel is important to refer back to as you as your progress through the exam. The highlight will remain present as your navigate through the exam, unless you select to remove it. 

Personal Items

Prometric is not responsible for items left in the reception area of the test center. While lockers are provided, it is recommended that personal items not be brought into the test center. Note the following:

  • Electronic equipment— cell phones, PDAs, pagers, cameras, tape recorders, etc.—are not permitted in the testing room and must be powered off while stored in a locker.
  • Other personal items—watches, outerwear such as sweaters and jackets not being worn while testing, briefcases, purses, etc.—are not permitted in the testing room.
  • Candidates may bring their own foam ear plugs into the examination room with them if they are sensitive to the noise of other candidates taking exams.


Every time you enter the test room, you will be asked to turn your pockets inside out to confirm that you have no prohibited items. The test center administrator will collect any materials that are in violation of the rules. You are not allowed to use any electronic devices or phones during breaks. Your examination time will continue if you take an unscheduled break. 


No guests, visitors or family members are allowed at the test center.

Misconduct or Disruptive Behavior

Candidates who engage in any kind of misconduct or disruptive or offensive behavior may be dismissed from the examination. Examples are: giving or receiving help, taking part in an act of impersonation, removing test materials or notes from the testing room, using rude or offensive language and behavior that delays or interrupts testing.


Weapons are not allowed at the test center.

What if I need to reschedule, cancel, or confirm my appointment?

You may reschedule, cancel, or confirm your appointment online at cbic or by calling (800) 278-6222. You will need your 16 digit exam confirmation number from your Prometric confirmation email. 

Prometric rescheduling fees (paid to Prometric) are as follows:

  • Rescheduling 30 days or more in advance – No Charge
  • Rescheduling between 5 and 29 days in advance - $30 Fee
  • No rescheduling or cancellations are allowed within 5 days of your appointment; examination fees will be forfeited.

More information regarding rescheduling or cancelling to your appointment, or requesting an extension, can be found in CBIC's Examination Appointment Policy. CBIC strongly encourages candidates to review this policy prior to reaching out CBIC Staff.