CBIC Remote Proctor Testing Policy

Important update:

Mac Ventura Users Please note the following updates from Prometric:

• The recent MacOS Ventura update disables critical security protocols in ProProctor.

• Prometric will not support Ventura until we have resolved these security issues - timeline is TBD until we understand full scope of security gaps.

• Prometric has updated the system requirements in the User Guide and on prometric.com to ensure candidates are aware that Ventura is not currently supported

The ProProctor^TM system from Prometric can be used for live remote testing and permits a candidate to test from their home or office in place of a brick-and-mortar testing center. This option is available to all candidates taking the CIC, LTC-CIP, or a-IPC examination if they meet the technical and physical requirements listed in the ProProctor User Guide and on the CBIC website. However, for candidates requesting certain ADA accommodations (ex: reader and/or recorder option), testing in a physical Prometric testing center may be required. The remote proctor protects against academic dishonesty by confirming the test taker’s identity and recording the surroundings during the exam through audio and video recording. Any candidate who wishes to utilize ProProctor may do so if they meet the technical and physical requirements listed in the ProProctor User Guide and on the CBIC website. Candidates are responsible for ensuring they meet the minimum required system requirements and running a system check prior to their testing day. 

For more information on ProProctor^TMthat includes FAQs and a video on how the process works visit the Prometric site. 

Responsibility of the Candidate

Candidates are responsible for ensuring that they meet the minimum system requirements and running a system check prior to their testing day. Any necessary special accommodations requests must be submitted and approved to CBIC prior to scheduling the exam.

System Requirements

Screen Resolution	1024 x 768
Operating System	Windows 7 or higher
Web browser	Google Chrome
Internet Connection Speed	0.5 mbps or greater

Testing Enviroment Requirements

Please ensure that all laptops are plugged directing into a power source and are unattached from a docking station. It is recommended that an Ethernet cable connected directly to the router is used to ensure the best internet connection. Dual-monitor configurations are not permitted. A moveable web-camera is required.

The testing environment must be clear of all materials; this includes books, papers, notebooks, calculators, etc. All materials needed to complete the exam are available through the electronic testing system. Candidates will have an online note pad available for note taking.
The use of headsets, ear plugs, or earbuds is not permitted.
There must be proper lighting in the testing environment at all times.
No third party may be present in the room or enter the room for the duration of the exam.

Security Check

Before testing can begin, the Prometric Readiness Agent must confirm your name and exam details with the candidate. An unexpired government issued ID (driver’s license or passport) with a recognizable photo and signature is required for verification. Candidates may be allowed to use an expired government-issued form of identification if they provide proof of renewal through a copy of a temporary government-issued form of identification along with the expired form of identification

The environment must be examined by the Prometric Readiness Agent. The candidate is required to provide a 360º view of the environment with the webcam and to scan their work surface prior to beginning testing.

The Prometric Readiness Agent must conduct a visual inspection of the candidate. The candidate may be required to raise their pants legs above their ankles, empty and turn all pockets inside-out and raise shirt sleeves above their wrists prior to every entry into the online test. If the candidate is wearing eyeglasses, they are required to remove them for visual inspection to ensure they don’t contain a recording device. All jewelry items must be removed from prior to and throughout the duration of the exam. If the candidate has long hair covering their ears, they must pull their hair back.

Proctoring Procedure

On the day of the exam, please allow 10 minutes to prepare the testing environment. Go to the Prometric ProProctor site at https://rpcandidate.prometric.com/ and launch the exam. Please refer to the Prometric ProProctor user guide for step-by-step instructions on how to launch the exam: https://www.prometric.com/sites/default/files/2020-04/PrometricProUserGuide_3.1_1.pdf.

Technical Difficulties

It is the responsibility of the candidate to notify CBIC promtly if an technical difficulties arise prior to or during the testing period. If a candidate encounters technical difficulties that are not related to misconduct or negligence during the check in-process prior to beginning the exam, they may reschedule to take the exam at an in-person testing center with no waiting period.

If a candidate encounters technical difficulties that are not related to misconduct or negligence after beginning their exam, they may retake the exam in-person at a testing center after 90-days.

Candidates have no more than 30 days after the date of their exam to issue challenges to their remotely proctored exam score or experience. All complaints and challenges must be issued in writing to CBIC staff. Challenges or appeals received after 30 days will not be considered.

Copyrighted Questions

All exam contents are the published, confidential, and proprietary materials or intellectual property of CBIC and protected by copyright. Communicating, publishing, reproducing, or transmitting any part of an exam, in any form or by any means is strictly prohibited. Test center administrators are not allowed to answer any questions pertaining to the exam content. If you do not understand a question on the examination, you should answer the question to the best of your ability. Opportunity for feedback will be provided in the post-exam questionnaire.

Policy Violations

Candidates are required to adhere to the protocol listed above. If a candidate is flagged for misconduct during or after the exam by an exam proctor, the applicant may face disciplinary action including but not limited to cancelation of exam scores and forfeit of exam fees.

What if I need to reschedule, cancel, or confirm my appointment?

If you need to schedule, reschedule or cancel an exam, contact ProProctor: Toll Free – U.S., U.S. Territories and Canada: 1-800-813-6779 or visit https://www.prometric.com/test-takers/search/cbic to manage your appointment online. You will need your 16 digit exam confirmation number from your Prometric confirmation email.

Prometric rescheduling fees (paid to Prometric) are as follows:

Rescheduling 30 days or more in advance – No Charge
Rescheduling between 5 and 29 days in advance - $30 Fee
No rescheduling or cancellations are allowed within 5 days of your appointment; examination fees will be forfeited.

More information regarding rescheduling or cancelling to your appointment, or requesting an extension, can be found in CBIC's Examination Appointment Policy. CBIC strongly encourages candidates to review this policy prior to reaching out CBIC Staff.